Queen of Hearts Lingerie return policy requires exchanges within 14 days of receiving your purchase.
Items must be returned unwashed, unworn, with the original tags attached in brand new condition. They must be free of all perfume, body odor, cigarette smoke, deodorant, stains, and pet hair. Panties must be tried on over your own clean underwear. Items must be returned in appropriate packaging so as not to be damaged in shipping.
Due to the nature of our product, we reserve the right to refuse returns that do not meet the undergarment hygiene requirements.
If you signed up to receive our Free Newsletter, we'll add you to our subscriber list. You'll receive approximately two regular Newsletters a year, and possibly a mini newsletter/monthly specials now and again.
If you ordered products from us and in the process of ordering gave us your email, we'll add it to the subscription list. Each Newsletter has an easy "unsubscribe" button for those not interested. Additionally, if you ordered Finishes, Saw Chain or something that wears out or needs periodic recoating, we may occasionally email you with notices on specials that pertain to these items that you may be using. As an example of this is, we recently offered a discount off the purchase price of a particular finish brand for previous purchasers of that brand.
If you are a customer, we will also send you our catalog, unless you request that we don't.
Your email or mailing address is never rented, loaned, or sold to anyone else.
If you place an order by email, fax or phone, your credit card information is managed through our secure system. We are PCI compliant which means we pass the tough standards set by the credit card companies themselves.
We do not share your information with any other source.
We don't sell, trade, or loan your email address or other information.
If you have any comments or question regarding this Privacy statement, give us a call or send us an email. We always appreciate hearing from you.